Help & FAQs


    • How Should I Clean My Brush?
      • To clean your brush, use a fine-toothed comb to remove any excess hair from your brush. Briefly, rinse the brush and bristles with warm soapy water. Pat dry, wipe excess moisture so that any residue has been wiped clean of the handle and shank, and allow to air dry thoroughly. Do NOT immerse the brush in water. This will decrease the performance and lifespan of your brush and void the guarantee.
    • Why Should I Not Immerse My Brush In Water?
      • RAINCRY Professional brushes are made with the finest materials in the world- many of them wood. Despite being treated, submerging your brush in water for long periods of time will allow for the wood to absorb some of that water, causing the wood to swell. Later as the wood dries out, your brush will likely crack, damaging your brush and making it weaker.
    • I Just Bought My Brush And I Find That It Is A Little "Stiff". Is This Normal?
      • Your brush will usually take several uses before it will perform to its fullest potential. Brushes typically require upwards of 9 - 12 months before they perform to their maximum potential. This is the reason why many people have problems styling their hair- their tools aren't designed to perform to their fullest potential for almost a year. RAINCRY Professional Brushes however usually require 6 - 9 blow-drys before they are "broken in." After this "break in" period, you will notice your brush's performance really start to increase, allowing you to achieve those great hair styles that you are after.
    • When I Received My Brush, I Noticed A Few Bristles In The Box / Session Bag. As I First Started Using The Brush, I've Noticed That I Am Losing More Bristles. Is My Brush Defective?
      • No. It is normal for your brush to lose some of its bristles, especially at the beginning. This is part of the natural life-cycle of any brush. Our brushes however have been engineered with this "molting" in mind and once complete (usually after the "break in" period), this shedding of bristles will usually stop. In the case of RAINCRY Professional Brushes, the molting of bristles actually allows for your brush's performance to increase.
    • I Recently Bought A RAINCRY Professional Care Brush And Noticed A Hole In The Center Of The Cushion. Have I Lost A Bundle Of Bristles?
      • No. The hole in the center of the cushion of the paddle brushes is intentional and designed for air to escape from within the cushion. This allows for the cushion to conform to the shape of your head for comfortable brushing.
    • Is There A Warranty?
      • Yes. We offer a Warranty of ninety (90) days from the date of purchase against defects caused only by faulty material or workmanship. Unfortunately, we cannot guarantee results. That will be placed upon your skill level and how fabulous you want to look. Nor can we guarantee against any damages caused by improper handling.

 

  • Shipping
        • We can ship to all addresses in the continental United States and Canada. Sorry, we are unable to ship outside these countries at this time.
        • All brushes billed to a continental United States address will include a $4.95 flat-rate shipping fee per item (except where orders are exempt or during promotions).
        • All brushes billed to a Canadian address include a $8.95 flat-rate shipping fee per item (except where orders are exempt or during promotions).

     

  • Returns Policy
        • ALL SALES ARE FINAL. Due to state / provincial health code regulations, we cannot accept returns and / or exchanges on any new or used brush once an order has been shipped. Therefore, please take the time to verify that your order is correct prior to confirming.  If an error has been made please contact us within 12 hours of your order.
        • If you have received the wrong item(s) in your shipment due to RAINCRY's error, we will gladly exchange the brush for the correct item.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
        • If you suspect a defective item, Please contact returns@RAINCRY.com with your order number and a picture. All returns must be approved and assigned a Return Authorization (RA) number prior to returning otherwise they will not be accepted through our warehouse facility.